Which option demonstrates offering to conduct fact-finding and discuss actions later?

• A. This is upsetting to me. How soon can we meet to discuss this in person?
• B. Would it help you if I did some fact finding, and then we got back together to discuss some possible actions that could take care of this for you?
• C. What happened exactly just so I know?
• D. What else can you tell me about this?

Answer: (B)

Offering to conduct fact-finding before proposing next steps signals collaboration and respect for the other person’s situation. It shows you’re focused on understanding what happened and what’s needed before deciding on actions, which builds trust and reduces pressure. In the best choice, you can hear the other person, commit to gathering relevant details, and then schedule a follow-up to discuss possible actions that could address the issue. That approach aligns with a consultative, collaborative style that NEPQ emphasizes—you’re inviting participation, giving control to the other person, and ensuring any proposed actions are based on solid information.

The other responses don’t fit as well because they either push for immediate discussion of actions or focus solely on gathering information without committing to a fact-finding step followed by a future plan.