Which Keep Customer question focuses on goals for the next quarter/year?

• A. How do you feel we are helping you the most? Why though?
• B. What goals would you like to see us help you get to within the next quarter/year?
• C. How could we make your life easier? Tell me more ...
• D. Would you be open to giving me some advice on how we could do better for you?

Answer: (B)

Focusing on future outcomes with a defined horizon is what this keeps the conversation purpose-driven. The strongest prompt asks what goals you’d like us to help you reach within the next quarter or year, which makes the objective explicit, time-bound, and actionable. It invites the customer to name specific targets and allows you to align resources, milestones, and support to achieve them.

Other prompts center on current assistance, general convenience, or soliciting improvement feedback, but they don’t set a forward-looking goal with a clear deadline. This makes it harder to plan concrete next steps together.